There are many telecommuting jobs available in the area of telephone customer service. Compared to many positions, they are easier to get, because many of them provide on-the-job-training and require little experience. Most of theses companies offer flexible hours, and usually require between a twelve and forty hour workweek. Some even offer benefits. Other companies consider you an independent business owner or contractor. When considering a telephone customer service job, you should have a separate phone line for business purposes, a headset phone and possibly a high-speed internet connection.

There are two basic types of phone customer service positions: inbound and outbound. If you have an inbound position, you are waiting for calls to be transferred to you by the company that are initiated by the customer. In outbound service, you are given a list of customers to call. These are pre-existing customers, instead of cold calling. Alpine Access is one company that hires inbound customer service employees. They provide customer service via phone, e-mail and chats.